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Last updated March 5 2007

The Secret Leadership & Management Development Resource for Instructors, Leaders, Coaches and Managers
 

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This site lists the 100s of slides and notes available in our special Sets covering a wide range of leadership and management development areas.
 

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Our Sets provide you with key thoughts, models and ideas about leadership, customer service and change.

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A list of our current training slides available - membership includes much more!

100 Leadership slides

1. Three broad leadership competencies
2. Three sets of needs a leader must balance
3. Three qualities of leaders
4. Four dependent variables of leadership
5. Four factors which make it difficult to be an empowering leader
6. Four leadership types
7. Four lessons for leaders
8. Four traits of transformational leaders
9. Four types of leader
10. Four 'C's of leadership
11. Four 'E's of leadership
12. Four approaches to the study of leadership
13. Four types and values of leadership learning
14. Four parts to the Situational leadership model
15. Four behaviors of transformational leaders
16. Four types of leaders
17. Five areas of leadership competence
18. Five competencies for leading change
19. Five core leadership competence ingredients
20. Five leadership behaviors
21. Five personal qualities of leaders
22. Five types of typical follower
23. Five ways in which a leader shows depth of purpose
24. Five keys to leadership - Lao Tzu
25. Five skills of leadership
26. Five new ways to lead
27. Five levels of leadership
28. Five ways leaders differentiate
29. Five things only real leaders can do
30. Exploding five myths of leadership
31. Five messages a leader must manage
32. Five key abilities for leaders
33. Five emotional intelligence factors for leaders
34. Five foundations of leadership
35. Five indicators of leadership
36. Five ways leaders inspire vision
37. Five ethical questions for leaders
38. Five things that motivate leaders
39. Five tips for leaders
40. Five key qualities of leaders
41. Five ways leaders impress
42. Six styles of leadership
43. Six characteristics most admired in leaders
44. Six marks of a leader
45. Six parts to the liberating leadership model
46. Six core questions leaders ask
47. Six dimensions of leadership
48. Six key leadership characteristics
49. Six key roles for a leader
50. Six 'L's of leadership
51. Six leadership competencies
52. Six qualities of a transformational leader
53. Six reasons leaders fail
54. Six things a leader must do
55. Six types of leader
56. Six signs of leaders
57. Six things that are important to leaders
58. Six core issues for leaders
59. Six reasons for leadership failure
60. Seven things leaders enjoy in the role
61. Seven things leaders do well
62. Seven essential leadership behaviors
63. Seven attributes for the twenty first century leader
64. Seven elements of a leader's management style
65. Seven elements of emotional intelligence for leaders
66. Seven indicators of an adaptable leader
67. Seven quantum skills for leaders
68. Seven things only the best leaders do
69. Seven ways leaders do things differently
70. Seven ways leaders liberate thinking
71. Seven mistakes made by leaders
72 Seven roles for number two leaders
73. Seven leadership musts
74. Eight things leaders do
75. Eight attributes of leadership
76. Eight key issues for leaders
77. Eight leadership 'must haves'
78. Eight negative characteristics of leaders
79 Eight traits of transformational leaders
80. Eight things a leader does
81. Nine ways leaders create change
82. Nine leadership essentials
83. Nine mechanical analogies of leadership
84. Nine leadership qualities
85. Nine responsibilities for a leader
86. Nine ways leaders manage change
87. Nine ways leaders transform organizations
88. Nine ways leaders impress
89. Nine top skills for leaders
90. Ten critical factors for leading
91. Ten features of real leaders
92. Ten ways leaders stay fresh
93. Ten qualities leaders most need
94. Ten qualities of leadership
95. Eleven trailblazing leadership behaviors
96. How are leaders different to managers?
97. Lippmann quote 'the final test of a leader is that'
98. Nietzsche quote 'leadership is about'
99. Warren Bennis quote differentiating leadership from management
100. "Leadership is the wise use of power"

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50 Mentoring slides

1. Three stages to Egan's mentoring model.
2. Three ethical issues around mentoring
3. Three keys to mentoring.
4. Four considerations when starting on mentoring.
5. Four criteria for evaluating mentoring.
6. Four mentor obligations.
7. Four phases of mentoring.
8. Four reasons mentoring fails.
9. Four reasons mentoring succeeds.
10. Four stages to developing a mentoring scheme.
11. Four types not suited to mentoring.
12. Five benefits to the mentor.
13. Five mentee obligations.
14. Five psychosocial roles for mentors.
15. Five sources of mentor's success.
16. Five stages in mentoring.
17. Five things mentors help mentees focus upon.
18. Six dimensions of mentoring.
19. Six essentials to look for in a mentor.
20. Six key actions of a mentor.
21. Six mentee benefits from mentoring.
22. Six mentee responsibilities.
23. Six benefits for mentors.
24. Six questions when looking for a mentor.
25. Six signs of a mentor.
26. Six ways mentoring helps an organization.
27. Six ways to mentor.
28. Six parts to the ARAFAB model
29. Seven key issues around mentoring.
30. Seven benefits for mentees.
31. Seven benefits for organizations from mentoring.
32. Seven personal attributes of a mentor.
33. Seven phases to mentoring.
34. Seven signs of a competent mentor.
35. Seven stages of transformational mentoring one to four.
36. Seven stages of transformational mentoring five to seven.
37. Seven stages of transformational mentoring.
38. Eight mentor characteristics.
39. Eight outcomes of effective mentoring.
40. Eight signs of a real mentor.
41. Eight things real mentors do well.
42. Eight things the best mentors do.
43. Eight things to look for in a mentor.
44. Nine key factors for mentoring.
45. Nine mentor 'musts'.
46. Nine mentor roles and functions.
47. Nine things mentees must do.
48. What is the case for mentoring?
49. What is mentoring? Two thoughts.
50. What makes a mentor? Two thoughts.

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51 Change Management slides

1. Three types of organization.
2. Three key issues on improving corporate performance.
3. Three types of change.
4. Three reasons people oppose change long term.
5. Three personal needs in times of change.
6. Four elements to the balanced scorecard.
7. Four reasons for organizational failure.
8. Four external factors to consider when planning strategic change.
9. Four parts to the TORI model.
10. Four stages of the change process.
11. Four essentials for change.
12. Four factors for enduring organizational success.
13. Crosby 's four absolutes of quality management.
14. Four reasons change management fails.
15. As an organization, what are our: strengths weaknesses opportunities and threats?
16. The four stages of change.
17. Four types of organizational orientation.
18. Four reasons for organizational failure.
19. Four characteristics of real change.
20. Five features of a learning organization.
21. Five stages to organizational maturity.
22. Five ways organizations get stuck.
23. Five parts to the PRIDE model.
24. Five requirements for successful change.
25. Senge's five disciplines.
26. Five principles for change management.
27. Five elements to the vicious cycle of organizational failure.
28. The change six pack
29. Benchmarking: six categories of organizational effectiveness.
30. McKinsey Seven S framework.
31. Seven indicators of organizational adaptability.
32. Eight characteristics of excellence.
33. Eight key issues for managing change
34. Peters and Waterman's eight attributes of organizational excellence.
35. Eight errors when creating lasting change.
36. Nine tips for change agents.
37. Nine key issues when changing culture.
38. Nine things managers who manage change do well.
39. The nine elements of the Business Excellence Model.
40. Ten Change principles.
41. Derek Sheane quote "Organization development is concerned with".
42. Derek Sheane quote "The ultimate test of an organization is not"
43. Donald Kirkpatrick quote "People will support what they helped to create".
44. Machiavelli quote.. "There is nothing more difficult to take in hand".
45. Nancy Dixon quote "The viability of an organization as a whole may depend upon"
46. Excellence is a journey not a destination.
47. What are the signs of an unhealthy organization?
48. How do we want to be different to, and better than the rest?
49. What is the purpose of this organization?
50. Why do people resist change?
51. Why do people welcome change?

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50 Customer Service Slides

1. Three really important questions.
2. Three types of customer every organization needs most.
3. Three levels of customer service.
4. Three secondary positive effects of customer loyalty.
5. Three brave questions to ask customers.
6. Four elements to the buying cycle.
7. Four parts of the service recovery model.
8. Four parts to the ASAP service recovery model.
9. Five dimensions of customer service - Tom Peters.
10. Five levels of customer bonding.
11. Five types of customer in terms of buying a product or service.
12. Five links in the service-profit chain.
13. Five key questions.
14. Five central concepts to the Japanese understanding of customer satisfaction.
15. Five things customers want.
16. Five levels of customer loyalty.
17. Five principles of CRM.
18. Five ways to manage angry customers.
19. Five parts of the IDEAS benchmarking model.
20. Five essentials for customer service.
21. Five core leadership values for customer focus.
22. Five steps to customer happiness.
23. Five parts to the FRIES customer service model.
24. Five biggest customer service blunders.
25. Six actions to create and deliver high quality service.
26. Six critical lessons around customers - Milliken.
27. Six causes of complaints.
28. Six myths around customer complaints.
29. Six key questions around complaint management.
30. Six ways to exceed customer expectations.
31. Six components to lifetime value.
32. Six keys to developing customer service skills,
33. Six ways to be customer-focused.
34. Six things customers don't want when complaining.
35. Six customer service lessons.
36. Six customer service essentials.
37. Six ways to keep customers loyal.
38. Seven steps to customer loyalty.
39. Seven things not to do when handling complaints.
40. Seven ways to 'WOW' customers.
41. Seven ways to make customers feel important.
42. Seven parts to the negative value spiral.
43. Eight components of quality.
44. Nine positive thinking patterns for customer facing employees.
45. Nine golden rules of customer service.
46. Nine signs of real customer service.
47. Ten commandments of customer service.
48. The RATER customer service model.
49. The LEARN service recovery model.
50. The PERFECT customer service model.

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51 Interpersonal Skills slides

1. Two principles of assertion.
2. Two principles of behavior.
3. Three fundamental rules for handling people.
4. Three levels of listening.
5. Three behavior types.
6. Three 'V's of behavior.
7. Four NLP principles.
8. Four rules of praise.
9. Four steps to negotiation.
10. Four personality types.
11. Four ways not to persuade.
12. Four ways to become an interpersonal STAR.
13. Four ways to persuade.
14. Four dilemmas for negotiators.
15. Four stages of negotiation.
16. Four 'C's of negotiation.
17. Five ways to get past 'no'.
18. Five ways to handle conflict.
19. Five global factors derived from the 16 PF personality test.
20. Six types of assertion.
21. Six ways to make people like you.
22. Six parts to a BATNA - best alternative to negotiated agreement.
23. Six sources of power.
24. Six parts to the POTASH model of negotiation.
25. Six parts to the LISTEN model.
26. Six mistakes in negotiation.
27. Six ways to manage your emotions.
28. Six skills for interpersonal effectiveness.
29. Six parts to the SIMPLE feedback model.
30. Six parts to the RECIPE model for understanding personality differences.
31. Seven types of power.
32. Seven reasons we interrupt.
33. Seven sources of conflict.
34. Eight issues in criticizing constructively.
35. Eight things negotiators can do?
36. Eight keys to negotiation.
37. Eight things feedback should be.
38. Nine tips for negotiators.
39. Ten golden rules for giving feedback.
40. Ten 'rights' as a person.
41. Ten tips for giving personal feedback.
42. Eleven things only the best negotiators do.
43. Eleven behavioral categories.
44. Twelve ways to win people to your way of thinking.
45. Twelve behavioral classifications - Bales.
46. Thirteen key issues around negotiation.
47. Sixteen personality factors within the 16PF.
48. You can choose your behavior.
49. Behavior breeds behavior.
50. Perception is reality.
51. 'Don't become like the people you criticize'.

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51 Learning and Development slides

1. Two simple learning models.
2. Three dimensions of reality within a learning event.
3. Three issues underpinning learning.
4. The three 'A's of learning.
5. Three issues around delegation.
6. Three parts to the facilitation spectrum.
7. Three key variables for successful learning and development.
8. Three parts to Reg Revan's action learning formula.
9. Three types of learning.
10. Four blocks to development.
11. Four critical elements of learning.
12. Four ways to achieve competitive advantage through difficult learning.
13. Four essentials for transfer of learning.
14. Four learning styles.
15. Four levels of evaluation.
16. Four levels of learning.
17. Four questions around the development cycle.
18. Four parts to the Investors in People Standard.
19. Four parts to the classic development cycle.
20. Four parts to the learning cycle.
21. Kolb's four learning styles.
22. Four early stages to starting an assignment.
23. Four tough evaluation questions.
24. Four principles of learner-centered design.
25. Four options to prompt learning.
26. Five reasons to evaluate.
27. Five early stages in getting development right.
28. Five rules when coaching high performers.
29. Five parts to the virtuous learning cycle.
30. Six methods to move adults to mature learners.
31. Six principles of adult learning.
32. Six threads for learning.
33. Six keys to value added development.
34. Six big problems with training and development.
35. Six barriers to learning.
36. Six questions on self directed learning.
37. Six musts for a coach.
38. Seven coaching competencies.
39. Seven important coaching skills.
40. Seven principles when helping people to learn.
41. Seven levels of interest in your own development.
42. Seven parts to the STRETCH model of coaching.
43. Seven ways to manage a consultant.
44. Seven sport and organizational coaching analogies.
45. Eight behaviors of the best coaches.
46. Eight learning skills.
47. Eight roles for interventionist developers.
48. Eight things coaches do well.
49. Nine problems with 'conventional' training.
50. Ten characteristics of an excellent training function.
51. A great definition of training.

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50 Empowerment slides

1. Two big issues for empowered people.
2. Three managerial roles for empowerment.
3. Four factors that ensure empowered people's behavior is self-directed.
4. Four benefits of empowerment.
5. Four parts to a classic empowerment model.
6. Four components of empowerment.
7. Four levers of empowerment.
8. Four pros of empowerment - why is it a 'good' thing?
9. Four cons of empowerment - why might it be a 'bad' thing?
10. Four types of empowering organization.
11. Four types of empowerment.
12. Four myths that hinder empowerment.
13. Four things we need in order to feel empowered.
14. Five things an empowered person has.
15. Five things empowered people really need.
16. Five facets of empowerment.
17. Five things we look for in empowering leaders.
18. Five barriers to empowerment.
19. Five things empowered people seek.
20. Six things empowered people want.
21. Six signs of an empowered person.
22. Six roles for the empowering manager.
23. Six parts to the MORALE model of empowerment.
24. Six things that gets in the way of empowerment.
25. Six ways we need to change the way we manage in order to achieve empowerment.
26. Six things empowered people achieve.
27. Six ways to make empowerment work.
28. Six organizational encouragers of empowerment.
29. Seven elements of empowerment.
30. Seven disempowering leadership behaviors.
31. Seven influences on empowerment.
32. Seven building blocks of empowerment.
33. Seven signs of empowerment.
34. Seven rewarding steps for building empowerment.
35. Seven customer judgments for building empowerment.
36. Eight principles of empowerment.
37. Eight ways managers can empower.
38. Eight issues around empowerment: the old ways and the new.
39. Nine factors that inhibit empowerment.
40. Nine conditions for empowerment.
41. Ten facilitators of empowerment.
42. Eleven factors that encourage empowerment.
43. What is the case for empowerment?
44. What are the barriers to empowerment?
45. What can be done to overcome the barriers to empowerment?
46. Nicholls empowerment quote.
47. Applebaum quote.
48. Potter empowerment quote.
49. Clutterbuck and Kernaghan empowerment quote.
50. Baruch quote.

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50 Performance Management slides

1. A definition of stress.
2. Two principles of assertion.
3. Two issues: efficiency and effectiveness.
4. Three aspects of performance objectives.
5. Four things a job should have.
6. Four types of employee before, during and after redundancy.
7. Four things we must understand about motivating people.
8. Four parts to the ACAS motivation model.
9. Four key counseling skills.
10. Four characteristics of counseling.
11. Four rules for praise.
12. Five 'A' qualities for counseling.
13. Five parts to the SMART targets model.
14. Five things empowered people seek.
15. The OSCAR performance model.
16. Maslow's hierarchy of five needs.
17. Five parts to the ADKAR performance management model.
18. Six basic job needs.
19. Six signs of an empowered person.
20. Six things empowered people want.
21. Six types of managerial obsolescence.
22. Six performance fundamentals - Jack Welch.
23. Six things empowered people achieve.
24. Seven things to accept when managing redundancy.
25. Seven habits of highly successful people.
26. Seven stress related issues.
27. Seven parts to the RESOLVE performance management model.
28. Seven sources of stress at work.
29. Seven disempowering leadership behaviors.
30. The eight deadly de-motivators.
31. Eight issues in criticizing constructively.
32. Eight subordinate's dilemmas.
33. Eight key issues for leaders.
34. Eight features of effective appraisal schemes.
35. Nine key issues around stress.
36. Nine responsibilities of a leader.
37. Ten signs that a person has stress under control.
38. Facilitators of empowerment.
39. Ten golden rules for giving feedback.
40. Ten features of real leaders.
41. Ten things an appraisal scheme can achieve.
42. Ten 'rights' as a person.
43. Eleven reasons appraisal fails.
44. Twelve ways to win people to your way of thinking.
45. All behavior is directed to meeting a person's needs.
46. You cannot buy loyalty or commitment.
47. All behavior, including behavior at work is motivated.
48. "What gets measured gets done".
49. "Intelligent people prefer to agree than to obey" - Charles Handy.
50. All behavior, Is directed to meeting a person’s needs

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The list below includes slide sets currently under development.  They are only available to members now and will be published as a set when 50 slides are available.

25 Sales and Marketing Slides

1. Marketing - a definition.
2. Three really important questions about customers.
3. Three ways to make the most of your USPs.
4. Three types of objection and five responses.
5. Three types of customer every organization needs.
6. Three elements to the FAB selling model.
7. Four stages in the customer experience.
8. Four determinants of customer loyalty.
9. Four factors that really build a loyal customer base.
10. Four questions that help establish market impact.
11. Four questions on the product life cycle.
12. Four parts to the Boston Matrix.
13. Four elements to the classic AIDA sales model.
14. Five parts to the Product Life Cycle.
15. Five types of customer when introducing a new product or service.
16. Five buyer roles.
17. Five 'P's of selling.
18. Six steps to more sales.
19. The six 'P's of the marketing mix.
20. Six essentials of selling.
21. Seven signs of a sales professional.
22. Nine buying motives.
23. Ten rules of professional selling.
24. Ten principles of sales negotiation.
25. What makes a really successful salesperson?

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15 Team Working slides

1. Three levels on which to measure team effectiveness.
2. Three signs of team greatness.
3. Four parts to the Tuckman team development model.
4. Four determinants of innovation in teams.
5. Five parts to the GOALS team model.
6. Five enabling factors for high performing teams.
7. Six things real leaders of teams do
8. Six chances people want in really effective teams.
9. Seven essentials of top team working.
10. Seven barriers to team development.
11. Eight essentials of teams.
12. Eight qualities of team greatness.
13. Nine steps to building a powerful team.
14. Nine building blocks of teamwork.
15. Nine signs of a fully functioning team.

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20 Customer Service Slides II

1. Four zones of customer service.
2. Four 'R's of real customer service.
3. Four types of organization in terms of customer focus.
4. Four factors that really build a loyal customer base.
5. Four 'I's of customer service.
6. Four key lessons from genuinely customer service focused organizations.
7. Four questions to ask to establish market impact.
8. Four determinants of customer loyalty.
9. Four absolutes for customer service improvement.
10. Four specific types of disloyal customer.
11. Five customer service mistakes to avoid.
12. Six types of customer - from Apostle to Terrorist.
13. Seven ways to get serious about customer service.
14. Eight ways to handle difficult customers.
15. Nine ways to make a difference with customer service.
16. Ten things to look for in a customer facing employee.
17. Ten top customer service tips.
18. Thirteen key performance indicators of customer retention and service recovery.
19. Fourteen key issues around customer retention and service recovery.
20. The SERQUAL customer service model.

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23 Quality Management/ Assurance slides

1. Two journeys to quality.
2. Two views on errors.
3. Three brave questions to ask customers.
4. Three elements of quality costs.
5. Three issues on quality costs.
6. Three issues on quality and customers.
7. Three key quality issues.
8. Four absolutes of quality management.
9. Four thoughts on quality.
10. Four specific quality costs.
11. Four steps to quality control.
12. The four 'C's of the Best value model.
13. Five elements of the EPCDA quality cycle.
14. Five steps to root causes of poor quality.
15. Six elements to the ACCEPT quality model.
16. Seven signs of poor quality.
17. Eight dimensions of quality.
18. Eight poor management styles for real quality.
19. Eight key thoughts on quality - W E Deming.
20. The nine elements of the ⿿Business Excellence' model.
21. Nine parts of Juran's quality route map.
22. "The cost of quality is the expense of doing things wrong."
23. "What does the word quality mean to you?"

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10 Project Management slides

1. Three fundamental questions about project management.
2. Three questions we should ask at the end of a project.
3. Five key issues on milestones.
4. Five parts to the SPICE model of project management.
5. Six essentials of a project plan.
6. Six realities of project management.
7. Six stages in the project cycle.
8. Six reasons projects succeed.
9. Seven parts to the PROJECT model of a project manager.
10. Seven stages in a project.

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10 Time Management slides

1. Three factors when delegating.
2. Four ways to prioritize time.
3. Seven ways to manage time well.
4. Nine reasons for wasted time.
5. Six ways people manage time badly.
6. Eight rules for time management.
7. Nine ways to make the most of time.
8. Nine basic steps to time management.
9. "A good time manager is someone who..."
10. Why are so many meetings ineffective?

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14 Recruitment and Selection slides

1. Four parts to the 'WASP' structure of selection interviewing.
2. Four 'effects' when selection interviewing.
3. Five good reasons to exit interview.
4. Five questions about applicants.
5. Five parts to the CREAM selection model.
6. Six benefits of labor turnover.
7. Seven deadly sins of selection interviewing.
8. Seven key issues around staff retention.
9. Eight elements to the personnel specification.
10. Eight types of selection interview question.
11. Eight parts to the DISRAELI recruitment model.
12. "Against whom might an employer be prejudiced?"
13. What will the ideal candidate look for in an advert?
14. What are the pros and cons of employing the over 55s?

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